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호텔 종사원의 지적자본과 지식경영활동, 비재무적성과와의 구조 관계 연구
A study on the relationship between hotel employees' intellectual capital, knowledge management activities and non-financial performance
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- 발행기관
- 관광경영학회 바로가기
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- 간행물
- 관광경영연구 바로가기
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- 통권
- 제23권 제4호 통권 90호 (2019.07)바로가기
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- 페이지
- pp.649-674
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- 저자
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- 언어
- 한국어(KOR)
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- URL
- https://www.earticle.net/Article/A359211
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6,400원
원문정보
초록
- 영어
- The purpose of this study is to investigate the structural relationship between intellectual capital, knowledge management activities and non - financial performance of hotel employees. Two hypotheses were set up based on the theoretical background in order to grasp the intellectual capital, knowledge management activities, knowledge management activities and non - financial performance of hotel employees. The survey was conducted from October 1, 2018 to October 30, 2018, and 300 copies of the questionnaires were distributed to 19 - part insecure or inconsistent questionnaires. And finally 281 copies were used for empirical analysis. In order to verify the hypotheses presented through the research model, frequency analysis, exploratory factor analysis, and reliability analysis were analyzed using SPSS21.0, and the measurement model ), Confirmatory factor analysis was performed and correlation analysis was performed between the measured variables. As a result of the structural equation modeling analysis to verify the structural model with AMOS 21.0, the intellectual capital of the hotel employees has a significant influence on the knowledge management activities, It is confirmed that the level of knowledge creation among the employees is improved and the knowledge utilization becomes possible based on the shared knowledge. And knowledge management activities of hotel employees were proved to affect non-financial performance. Therefore, it can be concluded that the proposed hypothesis was adopted in the present study through the rationale of the previous research. In conclusion, hotel employees' intellectual capital (human capital, structural capital, customer capital) has a significant influence on knowledge creation and sharing. This is because knowledge management acquires intellectual capital and guarantees growth in companies, so it is necessary to manage intellectual capital successfully. Also, since knowledge management activities of hotel employees affects non-financial performance, knowledge workers' activities of hotel employees are found to be important.
목차
ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 지적자본
2. 지식경영활동
3. 비재무적성과
Ⅲ. 연구설계
1. 연구모형
2. 연구가설
3. 변수의 조작적 정의 및 측정
4. 자료수집 및 분석방법
Ⅳ. 분석결과
1. 응답자의 일반적 특성
2. 측정도구의 신뢰도와 타당성 검증
3. 연구가설 검증
Ⅴ. 결론
참고문헌
키워드
Intellectual Capital Human Capital Structural Capital Customer Capital Knowledge Management Activities Non-financial Performance.저자
간행물 정보
발행기관
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- 발행기관명
- 관광경영학회 [Tourism Management Research Organization]
- 설립연도
- 1997
- 분야
- 사회과학>관광학
- 소개
- 관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.
간행물
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- 간행물명
- 관광경영연구 [Journal of Tourism Management Research]
- 간기
- 연7회
- pISSN
- 2092-528X
- 수록기간
- 1997~2021
- 십진분류
- KDC 326 DDC 338
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