Earticle

초록

영어

The purpose of this study was to examine the mediating effect of job embeddedness in maintaining occupation based on previous research findings that emotional labor of airline cabin crew due to black consumer has difficulty in sustaining the job. In order to accomplish this purpose, questionnaires were produced referencing the existing researches, and a survey was conducted on the airline cabin crews. A total of 398 usable and reliable respondents were used for the data analysis. The results of the analysis are summarized as follows. First, the partial mediation effect on organizational fit, organizational sacrifice, and organizational links was examined in relation to emotional labor, surface emotion, and turnover intention. In other words, if the employees feel that their personal values match the company, the company culture is suitable for their employees, they can accomplish the career goal, and therefore the turnover intention decreases. If you are satisfied with your company's welfare benefits or are considered to be able to work until retirement age, your turnover intent decreases. In addition, it can be seen that the turnover intention decreases when there are many colleagues who work regularly or colleagues who can give help. The managerial and academic implications based on the findings were thoroughly presented at the concluding section.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 블랙컨슈머와 감정노동
2. 직무지속의사
3. 직무배태성
Ⅲ. 연구설계
1. 설문지 구성 및 변수의 조작적 정의
2. 자료수집 및 분석방법
Ⅳ. 실증분석
1. 응답자 특성에 대한 빈도분석 결과
2. 블랙컨슈머에 대한 감정노동 요인분석 결과
3. 직무지속의사에 대한 요인분석 결과
4. 직무배태성에 대한 요인분석 결과
5. 가설검증 결과
Ⅴ. 결론
참고문헌

키워드

저자

• 장희숙 [ Heesook Jang | 우송대학교 호텔관광경영학과 초빙교수 ]
• 윤선정 [ Sunjung Yoon | 한양여자대학교 항공과 조교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338