Earticle

초록

영어

Objectives: This study was performed to investigate selection factors for specialized hospital and to find out the impact of hospital selection factors on satisfaction, revisiting invention and recommendations. Methods: A survey was performed with 398 inpatients of 4 specialized joint hospital in Busan. Data were collected from August to October 2016 with questionnaires and analyzed using SPSS 24.0. Results: First, inpatients know that it was a specialized hospital were highly satisfied and willing to revisit and recommend. Second, in hospital satisfaction, influence size was shown in order of specialty factors, service quality factors, physical factors, and accessibility factors. Third, the intention to revisit hospitals was higher in the awareness of a specialized hospital and high satisfied inpatients, and recommendation intend were affected by the higher revisitation intention, the high satisfaction level, and the high professionality level. Conclusions: All the hospital selection 4 factors for joint specialized hospitals affects satisfaction level which is linked to revisit and recommend. Specialized Hospitals will have to strengthen qualitative management of hospital selection factors to enhance patient satisfaction.

목차

Ⅰ. 서론
Ⅱ. 연구방법
1. 연구대상 및 자료의 수집
2. 연구 도구 및 변수의 정의
3. 분석 방법
Ⅲ. 연구결과
1. 전문병원 인지 및 인구사회학적 특성
2. 전문병원 인지 및 인구사회학적 특성에 따른 병원 선택요인
3. 전문병원 인지 및 인구사회학적 특성에 따른 만족도, 재이용 의사, 추천 의사
4. 만족도, 재이용 의사, 추천 의사에 미치는 영향 요인
Ⅳ. 고찰
V. 결론
REFERENCES

키워드

저자

• 이지영 [ JI-Young Lee | 부산 본 병원 ]
• 박영희 [ Young-Hee Park | 부산가톨릭대학교 병원경영학과 ] Corresponding Author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  보건의료산업학회지 [The Korean Journal of Health Service Management]

• 간기

  계간

• pISSN

  2093-5986

• 수록기간

  2007~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 517 DDC 613