Earticle

초록

영어

Objectives: Guardians of patients have a great deal of influence on decision-making in the course of care in Korea. The purpose of this study was to explore the effect of nursing service satisfaction on hospital re-use intention in the guardians of patients admitted to comprehensive nursing care units. Methods: The survey was conducted on 151 guardians of patients hospitalized in comprehensive nursing care units of two general hospitals for four months beginning in September 2017. The data were analyzed with descriptive statistics, t-tests, Pearson’s correlation coefficient, and multiple regression analyses using SPSS/Win 21 software. Results: Nineteen percent of variance in hospital re-use intention was accounted for by reliability (t=3.31, p=.001), empathy (t=2.49, p=.014), and recommendations from others (t=2.49, p=.014). The explanatory power was significant (F=13.06, p<.001). Conclusions: To promote hospital reuse, nurses need to improve the quality of their nursing services. Emphasis should be on reliability and empathy among nursing service components. It is also necessary to consider ways to encourage guardians who used hospitals to recommend them to their acquaintances.

목차

Ⅰ. 서론
1. 연구의 필요성
2. 연구목적
Ⅱ. 연구방법
1. 연구 설계
2. 연구 대상
3. 연구 도구
4. 자료 수집 및 윤리적 고려
5. 자료 분석
Ⅲ. 연구결과
1. 대상자의 일반적 특성
2. 대상자의 간호서비스 만족도와 병원 재이용의도의 정도
3. 대상자의 일반적 특성에 따른 병원 재이용의도의 차이
4. 간호서비스 만족도와 병원 재이용 의도 간의 상관관계
5. 병원 재이용 의도 영향요인
Ⅳ. 고찰
V. 결론
REFERENCES

키워드

저자

• 이선옥 [ Sun-Ok Lee | 신라대학교 간호학과 ]
• 김문정 [ Moon-Jeong Kim | 부경대학교 간호학과 ] Corresponding Author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  보건의료산업학회지 [The Korean Journal of Health Service Management]

• 간기

  계간

• pISSN

  2093-5986

• 수록기간

  2007~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 517 DDC 613