Earticle

초록

영어

The number of patients from Middle Eastern Arabic countries is steadily increasing in respect to the South Korean government’s medical tourism strategies. Word of mouth is one of the main determinants concerning the Middle Eastern Arab patients’ medical tourism destination. Further, patients’ satisfaction affects repurchase and revisit intention. This study aimed to measure the level of Middle Eastern Arab patients’ satisfaction, and to measure the effect of different medical factors on satisfaction in such patients who are seeking medical attention in South Korea. A 110 Middle Eastern Arab patients who visited South Korea for medical purposes participated in our survey between November, 2016 and April, 2017. All factors had a high mean (≥4.24; ≥84.8/100) except for one factor (hospital halal meals (3.82; 76.4)). To identify factors influencing participants’ overall satisfaction we used multiple regression analysis. Physicians, interpreters, and halal meals were the main factors influencing overall Middle Eastern Arab patients’ satisfaction. Physicians and interpreters in Korea are recommended to be oriented to basic Islamic beliefs and Middle Eastern Arab patients’ behavior. Daily communication, such as speaking directly to the patient, limiting important issues to two or three at a time, and translating sentence by sentence, could help to improve Middle Eastern Arab patients’ satisfaction. Enlisting Middle Eastern nutrition specialists in medical institutions in South Korea may substantially improve non-medical services satisfaction such as halal food and dietary restrictions.

목차

Abstract
1. Introduction
2. Method
2.1 Study Settings and Measurements
2.2 Ethical Considerations
2.3 Sampling and Data Analysis
3. Results
3.1 General characteristics of Respondents
3.2 Reasons to Select Korea and Source of Information
3.3 Differences in Overall Satisfaction by General Characteristics and Reliability Tests
3.4 Factors that Influenced Overall Satisfaction
4. Discussion
5. Conclusion
Funding and Conflict of Interest
Acknowledgments
References

키워드

저자

• Loai Al-Farajat [ Department of Health Administration, Yonsei University, Republic of Korea ]
• Seong-Hoon Jung [ Department of Health Administration, Yonsei University, Republic of Korea ]
• Gil-hwan Gu [ Department of Health Administration, Yonsei University, Republic of Korea ]
• Young-Joon Seo [ Department of Health Administration, Yonsei University, Republic of Korea ] Corresponding author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of Advanced Culture Technology(IJACT)

• 간기

  계간

• pISSN

  2288-7202

• eISSN

  2288-7318

• 수록기간

  2013~2025

• 등재여부

  KCI 등재

• 십진분류

  KDC 600 DDC 700