Earticle

초록

영어

Purpose: The main purpose of this study is to develop assessment measures for the quality of service for dental labs. Methods: In order to construct the measure of service quality assessment for dental labs, relevant modifications were extracted around theoretical studies, and the survey was conducted on dental technician workers through internet survey. final scale questions were extracted through exploratory factor analysis and confirmed factor analysis of measurement variables, the demographic characteristics of the subjects and the perceptual difference of dental labs were analyzed for the extracted variables. Results: The final five variants of the interactive factor analysis that include the ability to change employee growth, reliability, responsiveness, materiality, interoperability, confirmatory factor analysis excludes variations in employee growth wages, welfare benefits, by changing its name to network capabilities, the quality of service factors for the final dental labs consisted of five variations: network competence, reliability, responsiveness, materiality and interoperability. Conclusion : The service quality of the dental labs showed that the reliability of the product related to the dental materials and the product production responsiveness related to the production order, the Materiality of the materials and equipment of the dental labs, the Interoperability responsiveness related to dental orders, And the importance of network capability to form a mutual network.

목차

[Abstract]
I. 서론
Ⅱ. 연구 방법
1. 연구대상
2. 자료처리방법
Ⅲ. 결과
1. 연구대상자의 인구통계학적 특성
2. 서비스품질에 대한 신뢰성과 타당성 검증
3. 인구통계학적 특성별 치과기공소의 서비스 품질 인식차이
4. 치과기공소 관련변인별 치과기공소의 서비스 품질 인식차이
Ⅳ. 고찰
Ⅴ. 결론
REFERENCES

키워드

저자

• 나정숙 [ Jung-Sook Nah | 진주보건대학교 치기공과 ] Corresponding Author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  대한치과기공학회지 [THE JOURNAL OF KOREAN ACADEMY OF DENTAL TECHNOLOGY]

• 간기

  계간

• pISSN

  1229-3954

• eISSN

  2288-5218

• 수록기간

  1979~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 515 DDC 617