Earticle

초록

영어

Purpose: This study purposed on investigating how the emotional labor affects the physical uncomfortable feeling of the workers in the department store. Method: The method of data collection was used of questionnaire for 574 workers of one department store located in Seoul. The period of data collection was done from November 1, 2004 to November 30 for about one month. The working career of the participants was over one month at that department. Result: The degree of emotional labor for participants, men were 3.21±0.53 for the total point of 5.0 point, and the degree of the physical uncomfortable feeling was 3.07±0.48 for total of 5.0 point. The degree of emotional labor for participants, women were 3.22±0.42 for the total point of 5.0 point, and the degree of the physical uncomfortable feeling was 3.13±0.42 for total of 5.0 point. In order to analyze the factors that affected the emotional labor and physical uncomfortable feeling, the multi-level reflecting analysis was used. As a result, men were insecurity of job influenced the emotional labor feeling in remarkable degree, women were the responsibility of job influenced the emotional labor. Men were insecurity and responsibility of job influenced physical uncomfortable feeling in remarkable degree, women were responsibility of job and emotional labor influenced the physical uncomfortable feeling in remarkable degree. Conclusion: The results of this study show that various strategies to remove the factors of job insecurity in order to reduce the level of emotional labor of the workers at the department store should be devised. In addition, the special way to minimize the physical insecurity should be contrived and carried out. Since the workers of the department stores had higher emotional labor, the factors of stress need to be analyzed and should be removed.

목차

I. 서론
  1. 연구의 필요성
  2. 연구의 목적
 II. 연구 방법
  1. 연구의 개념틀
  2. 연구대상
  3. 자료수집방법
  4. 조사도구
  5. 분석방법
 III. 연구 결과
  1. 대상자의 특성
  2. 대상자의 감정노동 및 신체적 불편감
  3. 대상자의 특성과 감정노동과의 관계
  4. 대상자의 특성과 신체적 불편감과의 관계
  5. 감정노동에 영향을 미치는 요인
  6. 신체적 불편감에 영향을 미치는 요인
 IV. 논의
 V. 결론 및 제언
 참고문헌
 Abstract

키워드

저자

• 조수경 [ Cho, Su Kyeong | 롯데백화점 노원점 보건관리자 ]
• 정혜선 [ Jung, Hye Sun | 가톨릭대학교 외과대학 예방의학교실 교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  한국직업건강간호학회지 [Korean Journal of Occup ational Health Nursing]

• 간기

  계간

• pISSN

  2287-2531

• eISSN

  2466-1856

• 수록기간

  1991~2026

• 십진분류

  KDC 512 DDC 610