Earticle

초록

영어

Purpose: This study identified the influence of hotel workers’ emotional labor and social support on their intentions to change jobs. Methods: Study participants were 437 workers from seven hotels in Korea who consented to the survey. Among them, insufficient responses from 21 participants were excluded, as well as 107 responses from workers with workloads of under one hour of face to face work. Thus, 309 hotel workers were included in the final analysis. A multivariate regression analysis was used to identify factors influencing the hotel workers’ intention to change jobs. Results: The intention to change jobs was high when external behavior was shown, and workers who received social support from a superior exhibited low intention of changing jobs. Conclusion: The study results show that the most influential variables of turnover intention are external behavior and the support of a superior. It is therefore important to educate managers on personnel management methods for reducing external behaviors so that the rate of job changes by hotel workers can be reduced. It is also necessary to prepare and manage measures for strengthening the support system by workplace superiors.

목차

Abstract
 서론
  1. 연구의 필요성
 연구방법
  1. 연구설계
  2. 연구대상 및 자료수집
  3. 연구도구
  4. 자료분석
 연구결과
  1. 연구대상자의 일반적 특성과 직업적 특성
  2. 대상자의 감정노동, 사회적 지지와 이직 의도
  3. 대상자의 일반적 특성과 직업적 특성에 따른 이직의도
  4. 대상자의 감정노동, 사회적 지지와 이직 의도와의 상관관계
  5. 대상자의 이직 의도에 영향을 미치는 요인
 논의
 결론 및 제언
 REFERENCES

키워드

저자

• 고미진 [ Ko, Mijin | 가톨릭대학교 서울성모병원 직업환경의학과 간호사 ]
• 정혜선 [ Jung, Hye-Sun | 가톨릭대학교 의과대학 예방의학교실 교수 ] Corresponding author
• 백은미 [ Beak, Eun-Mi | 한양대학교병원 직업환경의학과 간호사 ]
• 정명희 [ Jung, Myung-Hee | 두원공과대학교 간호학과 교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  한국직업건강간호학회지 [Korean Journal of Occup ational Health Nursing]

• 간기

  계간

• pISSN

  2287-2531

• eISSN

  2466-1856

• 수록기간

  1991~2026

• 십진분류

  KDC 512 DDC 610