(1)공중 관점에서 본 CSR 커뮤니케이션 : 상황적 위기 커뮤니케이션 이론(SCCT)과 설득 지식 모델(PKM)을 중심으로
Public Inferences of CSR : Integration of Situational Crisis Communication Theory and the Persuasion Knowledge Model
Public Inferences of CSR: Integration of Situational Crisis Communication Theory and the Persuasion Knowledge Model Theoretical Framework Situational Crisis Communication Theory (SCCT) Communicating CSR as a Crisis Response Strategy Persuasion Knowledge (CSR motives) in CSR Communication Topic Knowledge (Crisis Type) in CSR Communication Agent Knowledge (CSR History) in CSR Communication Method Contribution for PR Theory and Practice