ABSTRACT I. Introduction II. The Concept of data quality III. Data quality assessment IV. Problems and solutions of customer data quality 1. Problems of customer data quality 2. Solutions of customer data quality problems V. The impact of poor customer data quality VI. A customer data quality management strategy 1. The aspect of hardware 2. The aspect of software 3. Data quality management strategy VII. Conclusion References
키워드
Data quality; data quality management; hospitality industry