Many domestic companies have been acquired the ISO 9000 series certification ever since the quality assurance system of ISO(International Organization for Standardization) 9000 series introduced. This certification system means that a company can satisfy the minimum requirements for the quality assurance. And, eventually, ISO 9000 series is understood as quality assurance system for product by customers. A purpose of this study is to analyze the degree of product`s quality improvement and productivity improvement by the effectiveness which is identified as worker`s mindset improvement, a management ability improvement and quality system`s establishment in the existing papers as well as the construction of a quality assurance system by acquiring the ISO 9000 series certification. In order to identify the product`s quality improvement and productivity improvement, the analysis of a design quality improvement, a manufacturing quality improvement, a service quality improvement, and productivity improvement are conducted through this study.
목차
I. 서론 II. ISO 9000 시리즈의 이론적 고찰 III. 연구모형 및 분석내용 IV. 분석결과 V. 결론 참고문헌 ABSTRACT