Earticle

초록

영어

It has been much emphasized the concept of productivity during the manufacturing industry society. However, the concept and core competence of productivity has changed in service industry. Service oriented organizations use customers to focus their business strategies and continually try to enhance the service productivity focusing on the customer orientation. The purpose of this article is to provide whether the specific components of person-environment(organization) fit on the customer orientation through the job satisfaction. The authors aim to base the research framework of person-organization fit on the evidence from the literature review and try to identify the mediator role of job satisfaction on the relationship between person-organization fit and customer orientation. An extensive literature review of the extant conceptualizations and operationalizations of person-organization fit is carried out. Then the proposed research model has been empirically tested with samples of hospital employees. The findings of this study suggest that person-supervisor fit is only predictor that influences on the job satisfaction and perceived customer orientations. Furthermore, partial mediator effect on the relationship between person-supervisor fit on the customer orientation has been empirically identified. From this research there is person-supervisor fit among the three types of person-environment(organization) that predict the job satisfaction and perceived customer orientations. Finally some implications are included.

목차

Ⅰ. 문제제기 및 연구목적
 Ⅱ. 이론적 배경 및 가설 설정
 Ⅲ. 연구방법
 Ⅳ. 실증분석
 Ⅴ. 결론 및 시사점
 참고문헌
 Abstract

키워드

저자

• 임지선 [ Gi-Sun Lim | 동아병원경영연구소 ] 주저자
• 정진철 [ Jin-Chul Jung | 조선대학교 경영학부 부교수 ] 교신저자
• 이승일 [ Seung-Il Lee | 동신대학교 관광경영학과 초빙교수 ] 공동저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  생산성연구: 국제융합학술지 [Productivity Research: An International Interdisciplinary Journal]

• 간기

  격월간

• pISSN

  1225-3553

• 수록기간

  1987~2025

• 등재여부

  KCI 등재

• 십진분류

  KDC 325 DDC 330