스마트워크기반의 컨설팅지원 서비스방법에 관한 연구 - 6시그마 중심으로
Study On Developing The Service Process for Supporting Consulting In The Smart Environments : Concentrated on 6 Sigma
This study focuses on using collective intelligence to develop the consulting service support process in the smart environments. We developed the concept after studying the theoretical literature and suggested the direction. this study developed according to the roadmap of the new product development process, DIDOV(Define-Identify- Design-Optimize-Verify) in DFSS (Design For Six Sigma). It was carried out in accordance with the procedures to draw out the needs of the customers through experts FGI, to establish service concept and business model and to verify the reliability of the new service with case study. Empirical Study compared smart AHP survey(smart AHP based on smartwork) with existing survey AHP. Therefore, this study is expected to contribute to SMEs consulting industry development and the SMEs received the benefit form the consulting service.
목차
Ⅰ. 서론 Ⅱ. 이론적 배경 Ⅲ. 컨설팅 지원 서비스 프로세스개발 Ⅳ. 실증연구 참고문헌 Abstract
키워드
Smartworkconsulting6 sigmaDFSSDIDOVAHPBusiness modelDecision making
저자
양동헌 [ Dong-Heon Yang | 한성대학교 지식서비스&컨설팅학과 박사과정 ]
주저자