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ISO 9001의 도입 동기와 내면화 실행 정도가 기업성과에 미치는 영향
The Impact of Motivation for Implementing ISO 9001 Certification and Internalization of ISO 9001 Standards on Firm Performance
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- 발행기관
- 한국생산성학회 바로가기
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- 간행물
- 생산성연구: 국제융합학술지 KCI 등재 바로가기
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- 통권
- 제29권 제2호 (2015.06)바로가기
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- 페이지
- pp.57-96
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- 저자
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- 언어
- 한국어(KOR)
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- URL
- https://www.earticle.net/Article/A312276
※ 원문제공기관과의 협약기간이 종료되어 열람이 제한될 수 있습니다.
원문정보
초록
- 영어
- Over the past twenty five years organizations registered to the ISO 9000 series have consistently expanded. But there has been a lot of controversy surrounding the true effects of the certification for this quality management standards on the performance of the firms certified. This study empirically examines various aspects of ISO 9001 that affect the performances of ISO 9001 certified firms. We adopt a holistic framework of Nair and Prajogo(2009) that links the motivation for implementing ISO 9001 certification, internalization of practices underlying ISO 9001 standards and business level performance. And we extend the Nair and Prajogo(2009) framework by adding firms’ preparation for and feedback for the certification, certification maintenance period as additional factors affect the performances of ISO 9001 certified firms. A path model is developed that link various aspects of ISO 9001 certifications mentioned above and firm performance. To test the research hypotheses of the study, we use survey data from 169 ISO 9001 certified manufacturing and service organizations in Korea and apply partial least square(PLS) method. We find that internalization of ISO 9001 standards is positively associated with operational performance, and operational performance, in turn, is positively associated with financial performance of certified firms. The results also suggest that internalization of practices underlying ISO 9001 standards is affected by external and internal motivation for the certification and firms’ attitude of coping with the certification. Additionally we find that firms with internal motivation for implementing ISO 9001 certification take a more positive attitude regarding preparation for and feedback to the certification than firms with external motivation for the certification. We cannot find the evidence that certification maintenance period is a factor that affect internalization of ISO standards and performance of certified firms.
목차
Ⅰ. 서론
Ⅱ. 선행 연구의 검토
Ⅲ. 연구 설계
Ⅳ. 실증분석의 결과
Ⅴ. 결론
참고문헌
Abstract
키워드
ISO 9001 ISO 9000 quality management internalization performance partial least square.저자
간행물 정보
발행기관
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- 발행기관명
- 한국생산성학회 [Korea Productivity Association]
- 설립연도
- 1985
- 분야
- 사회과학>경제학
- 소개
- 본 학회는 생산성에 관련된 학술연구의 진흥과 회원상호간의 친목을 도모함을 목적으로 한다. 그리고 다음의 사항에 주력한다. - 생산성에 관련된 학술연구의 진흥 - 생산성 향상을 위한 산학연계의 확립 - 회원상호간의 친교 및 정보교환 강화
간행물
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- 간행물명
- 생산성연구: 국제융합학술지 [Productivity Research: An International Interdisciplinary Journal]
- 간기
- 격월간
- pISSN
- 1225-3553
- 수록기간
- 1987~2025
- 등재여부
- KCI 등재
- 십진분류
- KDC 325 DDC 330
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