Earticle

초록

영어

As the industrial society develops, the management of the production line becomes more and more important. There are also diversifying Management methods by industry. In addition, National Competency Standards (NCS) have also been developed. As a result, It has been created standards for each job and provide education and training standards for industrial production management tasks. Customer satisfaction is an ever-growing concern of management throughout the world. In addition, Colleges are focusing on vocational education. Because of the opening of the education market, They are competing in various ways. And, To survive in this competition. They are making great efforts to improve the lecture satisfaction. If education is regarded as an industry, it can be classified as a representative service industry. Because it is formed as a perfect competition between colleges. And then in this paper, This will focus on the mechanical production Manager duties of industrial engineering department related NCS. This study also conducted empirical studies to analyze factors affecting the curriculum using the KANO analysis.

목차

Abstract
 1. 서론
 2. 이론적 고찰
  2.1 선행연구
  2.2 KANO Model
  2.3 고객만족 계수
 3. 연구 모형 분석
 4. 만족도 특성 분석
  4.1 교육만족도 측정을 위한 품질특설 설계
  4.2 Kano 분석 결과
  4.3 고객만족도 계수 활용
 5. 결론 및 향후 연구과제
 6. References

키워드

저자

• 양광모 [ Yang Kwang Mo | 유한대학교 산업경영과 ] Corresponding author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  대한안전경영과학회지 [Journal of Korea Safety Management & Science]

• 간기

  계간

• pISSN

  1229-6783

• eISSN

  2288-1484

• 수록기간

  1999~2025

• 십진분류

  KDC 530 DDC 620