Earticle

초록

영어

This study was conducted to grasp problems of the present and investigate the real condition of organizations by making how an organizational ISO/TS 16949 quality management system has a positive effect on process improvement, perceived organizational support has a significant effect on the relationship between ISO/TS 16949 requirements and process improvement, process improvement has a positive effect on customer satisfaction and organizational performance research projects. For doing them, it tris to suggest an effective application plan of ISO/TS 16949 certification through improvements about corporate quality management systems of the automobile field by investigating and analyzing literature of the precedent studies and ISO/TS 16949 certification effects actually, conducting and analyzing an survey on effects on customer satisfaction and organizational performance, and drawing the problems.

목차

Abstract
 1. 서론
  1.1 연구의 배경 및 목적
  1.2 연구방법
 2. 이론적 고찰 및 선행연구
  2.1 품질경영시스템에 관한 개요
  2.2 ISO/TS 16949 경영시스템에 관한 개요
  2.3 프로세스 개선
  2.4 고객만족 성과
  2.5 조직 성과
 3. 연구모형 및 가설설정
  3.1 연구모형
  3.2 가설설정
  3.3 연구변수의 조작정 정의 및 측정항목
  3.4 설문지 구성
 4. 실증분석
  4.1 자료의 수집 및 분석방법
  4.2 실증분석
 5. 탐색적 요인분석
 6. 확인적 요인분석
 7. 구조방정식모형 분석
 8. 결론 및 시사점
  8.1 연구결과 요약 및 시사점
 9. Reference

키워드

저자

• 김민경 [ Min-Kyeong Kim | 명지대학교 산업경영공학과 ]
• 강경식 [ Kyung-sik Kang | 명지대학교 산업경영공학과 교수 ] Corresponding author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  대한안전경영과학회지 [Journal of Korea Safety Management & Science]

• 간기

  계간

• pISSN

  1229-6783

• eISSN

  2288-1484

• 수록기간

  1999~2025

• 십진분류

  KDC 530 DDC 620