Earticle

초록

영어

The talented human resource demanded by companies in the knowledge-based society is the person who has creativity and upright character. Currently, there are 10 basic vocational skills commonly sought in all workers nationwide, and one of them is the problem-solving skills. One of sub-factors of problem-solving skills is creative thinking. Under these circumstances, various teaching and learning models have been developed to develop students’ creativity and upright character. However, there are not enough discussions on the optimized education programs. Customer satisfaction (CS) is defined as a condition where customers’ needs, desires, and expectations are met or exceeded to result in the repurchase of products and/or services and repeat this to continue customer loyalty. CS skills include the competencies that promptly adjust to the fast-paced environments and resolve problems creatively. However, the existing CS training is mainly focused on the attitudes or functions of services, and there is limited effort on developing the abilities to flexibly respond to various real-life issues. Therefore, CS training should be developed in order to improve students’ problem-solving skills. Additionally, the scope of CS training is expanding to the broad meaning as training for nurturing the upright character. With social demands for creativity and upright character, the purpose of this study is to develop a CS course that is based on the CPS model to develop college students’ creativity and upright character. In this study, researchers developed Creative Problem Solving (CPS) model by adapting and modifying existing CPS model, and developed CS course based on developed CPS model. The significances of developed CS course are as follow: first, it will improve the creativity and upright character of college students who have participated in a CS course that applies the CPS model. Second, it can help professors teaching CS course in colleges teach image-making course based on the CPS model in schools. Third, it is expected to suggest study directions for the development of other CS courses in addition to image-making

목차

Abstract
 1. Introduction
 2. Theoretical Background
  2.1. CS Training and Creativity
  2.2. Creative Problem Solving (CPS) Model
 3. Methodology
 4. Results
  4.1. CS Course Overview
  4.2. Statement of Performance Objectives in Each Session
  4.3. Development of Draft of CS Course with the CPS Model
  4.4. Results of Expert Review
  4.5. Results of Formative Evaluation
  4.6. Final Development of CS Program with the CPS Model
 5. Conclusions
 References

키워드

저자

• Jooyoung Kim [ Dept. of Educational Technology, Collage of Education, Andong National University, Korea ]
• Yunyoung Kim [ Dept. of Educational Technology, Collage of Education, Andong National University, Korea ]
• Jaewoo Do [ Dept. of Educational Psychology & Counseling, University of Tennessee 535 Jane & David Bailey Education Complex, United State ]
• Sohyeon Heo [ Dept. of Educational Technology, Collage of Education, Andong National University, Korea ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of Multimedia and Ubiquitous Engineering

• 간기

  월간

• pISSN

  1975-0080

• 수록기간

  2008~2016

• 등재여부

  SCOPUS

• 십진분류

  KDC 505 DDC 605