Earticle

초록

영어

Purpose – In the past, the chain hotel chefs only serve food to their customers. However recently, the hotel chefs play a pivotal role in hotel including considering various customer preferences, safety and nutrition of food, and increasing profits through effective human resource management and inventory control. With the change of the chain hotel chef’s’ roles, pygmalion leadership, one of new leadership styles, focuses on the effect that leader’s positive expectation let subordinates have motivation and more engage in work. This study investigates the effect of chain hotel chef’s pygmalion leadership on leader trust and organizational trust. Research design, data, and methodology - This study was to investigate the structural relationships among chain hotel restaurant chefs' pygmalion leadership, hotel restaurant cooks' leader trust, organizational trust, and teamwork, and how leader trust and organizational trust play mediating roles in the relationship between pygmalion leadership and teamwork. In this model, pygmalion leadership includes 4 dimensions: Climate, Feedback, Input, and Output. Data were collected using self-administered questionnaire survey on cooks of Deluxe hotel restaurants located in Seoul and Gyonggi-Do. The samples for data analyses were 243 excepting unusable responses. Result – The findings can be summarized as follows: First, climate and feedback had a positive effect on leader trust, respectively. Second, feedback and output had a statistically positive effect on organizational trust, respectively. Third, leader trust had positive effects on organizational trust and teamwork. Fourth, organizational trust had a significant effect on teamwork. Conclusions – As a chain hotel chef treats his/her staffs sincerely, they will be more engaged in work by establishing trust in their leader. Ultimately, it leads to higher sales profit and customer satisfaction. In addition, a hotel can encourage chefs and other staffs to treat each other as if the student-instructor relations, not just commanding staffs. Then, cooks build up their trust to their leader and organization for its sustained growth and development, and the internal bond in organization including teamwork is strengthened. Therefore, to strengthen teamwork and organizational trust, there should be active communication, knowledge sharing, goal sharing, and cooperation between chefs and cooks.

목차

Abstract
 1. 서론
 2. 이론적 배경
  2.1. 피그말리온 리더십
  2.2. 상사신뢰와 조직신뢰
  2.3. 팀워크
 3. 연구설계
  3.1. 연구모형
  3.2. 가설의 설정
  3.3. 모집단의 정의 및 표본 설계
  3.4. 변수의 측정
 4. 실증 분석
  4.1. 표본의 일반적 특성
  4.2. 단일차원성 검정
  4.3. 연구가설 검정
 5. 결론
 References

키워드

저자

• Dong-Woo Koo( [ 구동우 | Assistant professor in Department of Medical Tourism, Kangwon Tourism College, Korea ] First Author
• Sae-Mi Lee [ 이새미 | Doctoral Candidate, Sejong University, Korea ]
• Hae-Jin Jang [ 장해진 | Doctoral Student, Sejong University, Korea. ] Corresponding Author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  프랜차이즈경영연구 [Journal of Franchise Management]

• 간기

  연간

• pISSN

  2093-9582

• 수록기간

  2010~2017

• 십진분류

  KDC 325 DDC 658