Earticle

초록

영어

This study analyzed cases of interpreting service failures and identified types of claims filed at each stage of interpreting process. At the pre-process, a 35% of service failures had occurred mainly due to clients' confusion over interpreting dates or language pairs, or refusing to pay penalty for service cancellation. In the in-process, a 53% of claims had been filed for use of wrong terminologies, omissions or errors in interpreted contents, etc. The remaining 12% of service failures had taken place in the post-process. To prevent interpreting service failures, clients need to participate in service process by offering information in advance on interpreting to be performed and opinions on interpreter selection. Clients' participation could be more effectively induced, if it is specified in an interpreting service agreement as responsibilities of clients. At the same time, requesting such information from clients should be stated as interpreters’ responsibilities. When a service failure occurs despite such efforts, the claim should be handled in a manner that ensures fairness both for clients and interpreters. In addition, service failures possibly caused by clients' confusion could be prevented with the use of preparation poka yoke, a quality management tool.

목차

Abstract
 I. 들어가는 말
 II. 통역 평가 기준에 관한 선행연구
  1. 통역사와 통역 사용자의 인식
  2. 통역 사용자 집단 간 차이 및 기대와 인식의 차
 III. 연구 방법
  1. 데이터
  2. 핵심 사건 연구 방법
  3. 서비스 실패 요인의 분류 기준
 IV. 분석 결과
  1. 통역 전 단계
  2. 통역 진행 단계
  3. 통역 완료 후 단계
 V. 결론
 참고문헌

키워드

저자

• 박지영 [ Park, Ji-young | 고려대학교 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  통역과 번역 [Interpretation and Translation]

• 간기

  연3회

• pISSN

  1229-6074

• 수록기간

  1999~2025

• 등재여부

  KCI 등재

• 십진분류

  KDC 717 DDC 400