Using a sample of employees in various hospitality organizations, we proposed that individual disposition such as tolerance for ambiguity, positve affectivity, internal locus of control, and self-efficacy, will influence hospitality employees’ resitance to change. The results supported hypotheses. Ultimately, we hope the results of this study provide propoer guidelines with hospitality managers and employees to decrease thiere resistance to change such as new IS implementation and thus increase their willingness to adopt in implementing new IS.
목차
Abstract 1. Introduction 2. Employee Resistance to Change 3. Resistance and Individual Disposition 3.1 Tolerance for Ambuguity 3.2 Positive Affectivity 3.3 Locus of Control 3.4 Self-Efficacy 4. Methodology 5. Results 6. Discussion and Conclusions References
키워드
Information SystemsResistance to ChangeTolerance for AmbiguityLocus of ControlSelf-EfficacyHospitality IndustryOrganizational Empathy
저자
Soo Kyung Kim [ College of International Studies, Dankook University ]
Jeonghoon Lee [ Department of Business Administration, Hoseo University ]
Corresponding author