Earticle

초록

영어

The production of cleaning robots is increasing annually in spite of customer dissatisfaction. Most previous studies on cleaning robots focused on initial acceptance. This paper examined the factors on repurchase intention of cleaning robot on the basis of the theory on post adoption behavior of new technology. The Expectation-Confirmation Model in IS was adopted in this paper as the theoretical background. The results suggested that the perceived usefulness of the cleaning robot was determined by subjective norms, product quality and confirmation between expectations before and experiences after using it. It also found that user satisfaction was determined by the perceived usefulness and the confirmation. Finally the satisfaction impacted the users’ repurchase intention. All the hypothesized paths were moderated by the individual innovativeness of the users.

목차

Abstract
 1. Introduction
 2. Theoretical Background
  2.1. The Theory on the Continuance Usage of IS
  2.2. Previous Studies on the Service Robot
 3. Research Model and Methodology
  3.1. Research Model
  3.2. Hypotheses
  3.3. Questionnaire
  3.4. Data Collection and Analysis Method
 4. Empirical Analysis
  4.1. Demographic Characteristics of Respondents
  4.2. Measurement Model Estimation
  4.3. Structural Equation Model Estimation and Hypothesis Testing
  4.4. The Moderating Effect of Individual Innovativeness
 5. Conclusion
  5.1. Summary of Study and Discussion
  5.2. Practical Implications
  5.3. Limitations of the Study
 References

키워드

저자

• In-Ock Lee [ Seoul Venture University ]
• Myungsin Chae [ Seoul Venture University ] Corresponding Author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of Control and Automation

• 간기

  월간

• pISSN

  2005-4297

• 수록기간

  2008~2016

• 십진분류

  KDC 505 DDC 605