Earticle

초록

영어

The customer satisfaction usually depends on quality of a product or a service. The results of customer satisfaction survey are utilizable for quality control or quality improvement. Especially, those survey results can be used as a guideline for evaluating and improving the quality. A cyber-infrastructure named as CyberLab was developed and has been introduced for the purpose of education and research in Korea. The main purpose of this cyber-infrastructure is supporting the bidirectional education and remote collaboration environment in research. To improve the quality of the system, user satisfaction surveys had been conducted three times for three consecutive years. This research identifies the customer preferences or annual changing pattern of quality, based on several conclusions drawn by analyzing the survey results. Comparison results regarding various quality-attributes in terms of time and customer group will be provided. Furthermore, several implications from the analyses including cause and effect analysis will be stated.

목차

Abstract
 1. Introduction
 2. Characteristics of CyberLab
  2.1. Definition of CyberLab
  2.2. Two Types of CyberLab
 3. Surveys and Research Procedure
  3.1. Survey Purpose and Questionnaire Items
  3.2. Survey Methodology
  3.3. Analysis Procedure
 4. Surveys Results and Analysis
  4.1. Time Based Analysis
  4.2. Comparison between User Groups
  4.3. Implications from Analysis
 5. Conclusions
 References

키워드

저자

• Sung Yun Yu [ Korea Research Institute of Bioscience & Biotechnology ]
• Jin Kim [ Korea Institute of Science and Technology Information ]
• Hee Jun Yoon [ Korea Institute of Science and Technology Information ]
• Jinsoo Park [ Department of Management Information Systems, Yong In University ] Corresponding Author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of Software Engineering and Its Applications

• 간기

  월간

• pISSN

  1738-9984

• 수록기간

  2008~2016

• 등재여부

  SCOPUS

• 십진분류

  KDC 505 DDC 605