The purpose of this study was to investigate the focus on verification of difference among variables(job stress and turnover intent of flight attendants) by comparing airlines' scale and nationality in order to provide the efficient human resource management system. Data were collected from the questionnaire completed by 471 flight attendants in Korea through July 21, 2014 to August 8, 2014 for about nineteen days. For the analysis of data, descriptive statistics and multivariate statistics were utilized by using SPSS 20.0 for Windows. At the very first, construct validity was verified by exploratory factor analysis and reliability analysis was made to verify the reliability of the measurement scales through Cronbach's alpha coefficients. Next frequency analysis was used for examining the distribution of demographic variables. Test of the hypotheses was assessed by One-way ANOVA performed for the difference of job stress and turnover intent. The main results are as follows; First, significance for the difference of job stress was statistically exited according to the type of service carrier. Second, significance for the difference of turnover intent was statistically exited according to the type of service carrier.
ABSTRACT Ⅰ. 서론 1. 연구의 필요성 2. 연구의 목적 Ⅱ. 이론적 배경 1. 직무스트레스 2. 이직의도 III. 연구설계 1. 가설설정 3. 변수의 조작적 정의와 설문의 구성 Ⅳ. 분석결과 1. 조사대상자의 인구통계적 특성 2. 측정도구의 신뢰성 및 타당성 검증 3. 가설검증 Ⅴ. 결론 참고문헌
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