The purpose of this study was to provide theoretical and practical implications by examining the consumer value, quality of relationship and Brand attachment of low-cost airline users. These variables affect the sales and profit to increase the competitiveness of domestic low-cost airlines which is fiercely competitive in the global airline market. This study analyzed the effects of consumer value with the typology of functional, social, conditional, emotional and epistemic values on brand attachment with a medium of relationship quality of low-cost airline consumers. Data was collected from users of domestic low-cost airlines and 245 copies were collected, those copies with missing responses were excluded 207 copies were used for empirical analysis. The result of analysis is as follows. First, consumer value type was found to have meaningful positive effects on emotional, functional, epistemic and conditional values except for social value. Second, relationship quality of low cost airline service users was found to have meaningful positive effects on airline brand attachment. Third, consumer value types with a medium of relationship quality were found to have meaningful positive effects on brand attachment.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 소비가치 2. 관계의 질 3. 브랜드애착 Ⅲ. 연구방법 1. 연구모형 2. 가설설정 3. 변수에 대한 조작적 정의 및 측정 도구 4. 자료수집 Ⅳ. 실증분석 결과 1. 자료의 인구통계학적 및 일반적 특성 2. 타당성 및 신뢰성 3. 가설의 검증 Ⅴ. 결론 참고문헌
키워드
Airline ServiceConsumer Value TypeRelationship QualityBrand Attachment.
저자
박정민 [ JungMin Park | 동국대학교 경주캠퍼스 호텔관광경영학과 박사과정 ]
하동현 [ DongHyun Ha | 동국대학교 경주캠퍼스 호텔관광경영학부 교수 ]
교신저자
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.