Earticle

초록

영어

This study examines hotel outsourcing activities and the factors that influence outsourcing strategies in Korea. Specifically, it draws on transaction cost economics (TCE) theory to examine the relationship between hotel characteristics and the factors that influence outsourcing activities in the hotel industry. Telephone interviews were employed to gather data from 121 tourist hotels in Seoul, Korea. The findings indicate that the most frequently outsourced activities are the lowest strategic activities that require non-core competencies, such as housemaid duties, cleaning, and security, in that order. Although the main reasons for outsourcing are cost savings or the desire to focus on core competencies, some activities are outsourced for different reasons, such as quality improvement or access to external experts. This study also shows that the degree of outsourcing appears to depend on such characteristics as the hotel’s size, quality, and brand capital. However, the findings do not support TCE theory.

목차

ABSTRACT
 Ⅰ. Introduction
 Ⅱ. Literature Review
  1. Which activities are outsourced?
  2. Factors in hotel outsourcing
 Ⅲ. Methodology
  1. Measurement
  2. Data collection and analysis
 Ⅳ. Results
  1. Hotel characteristics
  2. Outsourcing activities and influencing factors
  3. Relationship between hotel characteristics and level of outsourcing
 Ⅴ. Conclusion
 References

키워드

저자

• 김남현 [ NamHyun Kim | Assistant Professor, Department of Hotel and Tourism Management, Dongguk University-Gyeongju ]
• 이주현 [ JooHyun Lee | Ph.D. Graduate School of Hospitality and Tourism Management, Sejong University ]
• 김홍범 [ HongBumm Kim | Professor, College of Hospitality and Tourism, Sejong University ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338