Earticle

초록

영어

IT paradigm is shifting rapidly from technology-oriented to service-oriented and, therefore, the interest on the efficiency of the IT service industry is increasing. In this study, we measure and compare the efficiency of 32 KOSDAQ(Korea Securities Dealers Automated Quotation) IT service companies. We applied the data envelopment analysis(DEA) to measure the relative efficiency, which is a linear programming model for measuring the relative efficiency of decision making units(DMUs) with multiple inputs and outputs. Assets and capital were selected as input factor, and sales and operating profit as output factor. The technical efficiency was analyzed by CCR-O, and the pure technical efficiency and the scale efficiency by BBC-O. The rank value analysis was performed applying the super efficiency method to distinguish between the DMUs with the same efficiency level. On the basis of analysis results, the degree of improvement was suggested for inefficient companies by benchmarking efficient companies. We expect that the results of efficiency evaluation and the benchmarking method to improve efficiency obtained in this study will provide fruitful implications for decision making of IT service companies.

목차

Abstract
 1. Introduction
 2. Theoretical Background
  2.1. DEA Model [16]
  2.2. Procedure of DEA [18]
  2.3. Preceding Research
 3. Analysis of Efficiency
  3.1. Data Collection and Factor Selection
  3.2. Efficiency Analysis
 4. Conclusions and Further Researches
 References

키워드

저자

• HyunWoo Goh [ Dept. of Industrial Management System Engineering, Seokyeong University 16-1 Jungneung-Dong, Sungbuk-Ku, Seoul 136-704, KOREA ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of Software Engineering and Its Applications

• 간기

  월간

• pISSN

  1738-9984

• 수록기간

  2008~2016

• 등재여부

  SCOPUS

• 십진분류

  KDC 505 DDC 605