Earticle

초록

영어

This study tries to analyse current quality management index on social services according to the service types such as institutional, community, and in-home social services. Also, this study further consider quality management dimensions, such as service user, provider, and organization domain. The findings from comprehensive examination on quality index show that most index comprise input index in the domain of service provider and organization. Some index are process index but seldom are outcome index. In the domain of service user, there is almost no outcome index except index measuring the level of service satisfaction. It is need to develop core outcome index other than service satisfaction measures, in order to measure the ultimate performance and final changes from the service use. This study also finds that the number of quality index measuring the aspects of service providing, such as service organizations and individual providers overwhelms that of service demanding aspects. Furthermore, quality index measuring the possibility of choosing the services based on information and participating the process of service use are very limited in terms of numbers. Common social service quality index should include the index measuring the evaluations from service users, and enhance the domain of service users.

목차

Abstract
 I. 들어가며
 II. 사회서비스 품질지표 분석대상과 영역
  1. 사회서비스 품질지표 분석대상 서비스
  2. 사회서비스 품질지표 분석 영역
 III. 사회서비스 품질지표 분석
  1. 서비스 이용자 영역
  2. 서비스 제공인력 영역
  3. 서비스 제공기관 영역
 IV. 논의 및 결론: 공통 품질지표 설정을 위한 고려사항
 참고문헌

키워드

저자

• 김은정 [ Kim, Eun Jeong | 부경대학교 행정학과 부교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  사회서비스연구 [Journal of the Korean Association for Social Service]

• 간기

  반년간

• pISSN

  2234-2516

• 수록기간

  2010~2020

• 십진분류

  KDC 338 DDC 362