Earticle

초록

영어

The attention of medical service quality and patient’s satisfaction have been rising. This study was conducted to provide with baseline data with the purpose of increasing the values of medical services in the orthodontics by analyzing the relationship between quality and values of medical service which orthodontia patients recognize upon visiting the orthodontics, and patients’ satisfaction and intention to reuse. Self-administered questionnaire survey was conducted with 250 female outpatients who visited the orthodontics in Busan metropolitan area from July 2013 to August 2013. The contents of questionnaire were configured with the items assessing the quality of medical services(SERVPERF model which was a tool to measure the quality of services) which patients recognized, the values of medical services, patients’ satisfaction and intention to reuse. For analysis of data, frequency analysis, t-test, ANOVA and multiple linear regression analysis were performed by using SPSS(ver. 20). 1. The level of quality of medical services which patients recognized was 4.38±0.52 points. The values of medical services, patients’ satisfaction and intention to reuse were 4.22±0.62, 4.41± 0.56 and 4.45±0.56 points, respectively. 2. As the result of the regression analysis, factors related to patients’ satisfaction included assurance, tangibility and values of medical services among components of quality of medical services. Factors related to reuse intention included tangibility and values of services among components of the quality in medical services. In order to improve patients’ satisfaction and intention to reuse, it is thought that orthodontics should continue to make efforts to provide patients with the comfortable environment, help them to achieve what they want through medical services and make them feel satisfied with expenses and time that they invested.

목차

1. 서론
 2. 연구대상 및 방법
  2.1. 연구대상
  2.2. 연구방법
  2.3. 자료분석 방법
 3. 연구결과
  3.1. 연구대상자의 일반적 특성
  3.2. 연구대상자의 치아교정치료 관련 특성
  3.3. 연구대상자가 인지한 의료서비스 질, 서비스 가치, 환자만족도, 재이용 의사 수준
  3.4. 연구대상자의 일반적 특성과 교정치료관련 특성에 따른 의료서비스 질 차이
  3.5. 연구대상자의 일반적 특성과 교정치료관련특성에 따른 의료서비스 가치 차이
  3.6. 연구대상자의 일반적 특성과 교정치료관련특성에 따른 환자만족도 차이
  3.7. 연구대상자의 일반적 특성과 교정치료관련특성에 따른 재이용 의사 차이
  3.8. 연구대상자의 치과의료서비스 질 구성요소와 서비스 가치, 환자만족도 및 재이용 의사의 상관관계
  3.9. 연구대상자의 치과의료서비스 만족도에 영향을 미치는 요인
  3.10. 연구대상자의 치과의료기관 재이용 의사에 영향을 미치는 요인
 4. 고찰
 5. 결론
 참고문헌
 Abstract

키워드

저자

• 정원경 [ Won Kyung Jung | 고신대학교 보건대학원 구강보건전공 ]
• 이효영 [ Hyo Young Lee | 고신대학교 대학원 보건과학과 ] 교신저자
• 이용환 [ Yong Hwan Lee | 고신대학교 의과대학 예방의학교실 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  대한치과위생학회지 [The Journal of The Korean Academy of Dental Hygiene]

• 간기

  반년간

• pISSN

  1229-733X

• 수록기간

  1999~2017

• 십진분류

  KDC 515 DDC 617