Earticle

초록

영어

In organizations with broadly defined and nebulous job description, the employees need to take initiative in accomplishing tasks. Discretionary behaviors may contribute more than in-role behaviors to performance in this situation. Research in organizational behavior has shown that emotion plays a critical role in predicting discretionary behavior. However, traditional measurements of information technology (IT) use can not capture all the discretionary behaviors and identify effective IT usage, and most IT use research focuses on the cognitive antecedents, while pays little attention to its emotion antecedents. Therefore, it is important to explore the emotion antecedents of IT effectiveness. Based on the results of previous discretionary behavior research, we make a preliminary recognition of discretionary behaviors in IT context and propose a conceptual model, which shows the important role of emotion for IT effectiveness, and the relationships among emotions, discretionary IT behaviors, and IT effectiveness. The conceptual model proposed in this paper not only provides an explanation of how emotion affects IT effectiveness and why simply IT use may not always lead to IT effectiveness, but also reveals the areas which further research is needed to better understand IT use and IT effectiveness.

목차

Abstract
 1. Introduction
 2. Emotions and IT effectiveness
  2.1. Emotions and IT use
  2.2. Discretionary behaviors and IT effectiveness
  2.3. Emotion and discretionary behavior
 3. Discussion
 Acknowledgements
 References

키워드

저자

• Manhui Huang [ Information Science School, Guangdong University of Finance and Economics, Guangzhou 510320, China ] Corresponding author
• Jinghua Xiao [ Business School, Sun Yat-sen University, Guangzhou 510275, China ]
• Kang Xie [ Business School, Sun Yat-sen University, Guangzhou 510275, China ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of Multimedia and Ubiquitous Engineering

• 간기

  월간

• pISSN

  1975-0080

• 수록기간

  2008~2016

• 등재여부

  SCOPUS

• 십진분류

  KDC 505 DDC 605