Earticle

초록

영어

This study proposes quality measurement attributes for Application Service Quality Indicator (ASQI) to measure the quality of application software in the operation stage using the KJ technique and by reviewing some existing methodologies, such as ISO 25000 quality standard, BSC, EA PRM, SERVQUAL, and SLA. As during operational stages software quality is defined variedly in terms of software, managing organization, and service value, this study focuses on ASQI index, which is a recently developed software operational quality property that considers the special characteristics required for evaluation of quality during the SW operational stage.

목차

Abstract
 1. Introduction
 2. Literature Review
  2.1. ISO/IEC 25000 SQuaRE Standards
  2.2. Studies Related to Quality Measurement and Evaluation from the Perspective of SW Stakeholders
  2.3. Studies Related to Performance Evaluation of Informatization Projects
  2.4. SERVQUAL and SERVPERF
  2.5. KJ Method
 3. Research Model
 4. ASQI Measurement Index Development
  4.1. Main Evaluation Index Identification
  4.2. Index Grouping
  4.3. Identification of Sub-attributes of Quality
  4.4. Definition of Attribute Terms for ASQI Quality Evaluation Measurement
 5. Conclusion and Future Research
 References

키워드

저자

• Seung-Hee Kim [ Graduate School of Public Policy and Information Technology, Seoul National University of Science and Technology, Department of Industrial and Information System Engineering, Seoul National University of Science and Technology ]
• Woo-Je Kim [ Graduate School of Public Policy and Information Technology, Seoul National University of Science and Technology, Department of Industrial and Information System Engineering, Seoul National University of Science and Technology ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of Software Engineering and Its Applications

• 간기

  월간

• pISSN

  1738-9984

• 수록기간

  2008~2016

• 등재여부

  SCOPUS

• 십진분류

  KDC 505 DDC 605