Earticle

초록

영어

The purpose of this study is to identify the important factors of education service quality and to develop the evaluation instrument in learning facilities for care workers. This study was processed as four steps. First, the important factors were confirmed through literature reviews and the expert board discussions. Second, the evaluation instrument was developed and validity & reliability of the instrument were checked by factor analysis and Cronbach's α. Lastly, the instrument was rechecked by the expert board in language usages and importance of the items. The results indicated that the important quality factors were divided with infrastructure and service process. Especially, the process contained providing appropriate education information & counseling, providing appropriate contract & paying fees, keeping specified service principles and so on. The study instrument was developed with 28 items. This instrument will be helpful to improve the education service quality. Besides, the staffs must continuously try to improve and manage their education services using the results of this kind of evaluation instrument.

목차

 I. 서론
  1. 연구의 배경 및 필요성
  2. 연구의 목적
 II. 이론적 배경
  1. 요양보호사 교육기관의 지정기준 및 교육현황
  2. 교육훈련서비스 관련 국내 지침 또는 요건
 III. 연구방법
  1. 연구설계
  2. 자료 분석 방법
 Ⅳ. 연구결과
  1. 요양보호사 교육기관 교육서비스의 질을 구성하는 요인들
  2. 요양보호사 교육기관 교육서비스의 질의 핵심요인
  3. 교육서비스 질 평가 도구의 타당도와 신뢰도분석 및 요양보호사 교육기관 서비스 질 평가
 V. 논의 및 제언
 REFERENCES

키워드

저자

• 진영란 [ Young-Ran Chin | 청운대학교 간호학과 ]
• 이효영 [ Hyo-Young Lee | 동서대학교 보건행정학과 ] Corresponding author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  보건의료산업학회지 [The Korean Journal of Health Service Management]

• 간기

  계간

• pISSN

  2093-5986

• 수록기간

  2007~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 517 DDC 613