In this paper is developed a model to cluster customers who need to production change continuously. Mere mathematical models to cluster customers lead to ignoring the environment factors in model. Therefore, for Adjusting model to reality, we should use environment factors in model building. The proposed model is flexible against changes of environment and it causes to resulted model can use for clustering the customers of decay able productions. Proposed model perform on customer's information of a textile firm.
목차
Abstract 1. Introduction 2. Background 2.1. Customer Relationship Management (CRM) 2.2. Self Organization Map (SOM) Methodology 2.3. RFM Model 2.4. Fuzzy Logic 3. Research Method 4. Application of the Proposed Procedure 5. Conclusion and Discussion Acknowledgements References
키워드
Customer segmentationRFM modelFuzzy Analytical Network process (FANP)Self organization Map (SOM)
저자
Vahid Golmah [ Department of Computer Engineering, Islamic Azad University, Neyshabur Branch ]
Golsa Mirhashemi [ Department of Computer Engineering, Islamic Azad University, Neyshabur Branch ]
보안공학연구지원센터(IJDTA) [Science & Engineering Research Support Center, Republic of Korea(IJDTA)]
설립연도
2006
분야
공학>컴퓨터학
소개
1. 보안공학에 대한 각종 조사 및 연구
2. 보안공학에 대한 응용기술 연구 및 발표
3. 보안공학에 관한 각종 학술 발표회 및 전시회 개최
4. 보안공학 기술의 상호 협조 및 정보교환
5. 보안공학에 관한 표준화 사업 및 규격의 제정
6. 보안공학에 관한 산학연 협동의 증진
7. 국제적 학술 교류 및 기술 협력
8. 보안공학에 관한 논문지 발간
9. 기타 본 회 목적 달성에 필요한 사업
간행물
간행물명
International Journal of Database Theory and Application
간기
격월간
pISSN
2005-4270
수록기간
2008~2016
십진분류
KDC 505DDC 605
이 권호 내 다른 논문 / International Journal of Database Theory and Application Vol.5 No.3