Earticle

초록

영어

Purpose: This study aimed to investigate the job stress level of call center workers and figure out its relation with cognitive emotion regulation strategies as a cognitive coping strategy. Methods: Data collection was conducted on 985 call center workers, working for K companies in Korea. ANOVA, t-test, Scheffé’s test and multiple regression have been conducted for the data analysis using SAS 9.0 software. Results: The total job stress score of subjects ranges Q25~49 (the lower 50%) whereas the score of job demand and job control ranges Q50~74 (the upper 50%), and its sectional job stress level is high. Since job stress is the major factor affecting cognitive emotion regulation strategies, it is shown that when the job stress score gets higher, the score of positive cognitive emotion regulation strategies gets decreased but the score of negative cognitive emotion regulation strategies, increased. Conclusion: Based on the results of this study, it is necessary to develop and apply an effective stress easing method for call center workers which reduces negative cognitive emotion regulation strategies and increases positive ones.

목차

Abstract
 서론
  1. 연구의 필요성
  2. 연구목적
 연구방법
  1. 연구설계
  2. 연구대상 및 자료수집
  3. 연구도구
  4. 자료분석
 연구결과
  1. 연구대상자의 일반적 특성 및 업무 관련 특성
  2. 직무 스트레스
  3. 인지정서조절전략
  4. 대상자의 특성 및 직무 스트레스 수준에 따른 인지정서 조절전략 차이
  5. 대상자의 인지정서조절전략에 영향을 미치는 요인
 논의
 결론 및 제언
 REFERENCES

키워드

저자

• 김정임 [ Kim, Jung-Im | 강릉영동대학교 간호학과 ]
• 김순례 [ Kim, Soon-Lae | 가톨릭대학교 간호대학 ] Corresponding author
• 이진화 [ Lee, Jin-Hwa | 가톨릭대학교 대학원 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  한국직업건강간호학회지 [Korean Journal of Occup ational Health Nursing]

• 간기

  계간

• pISSN

  2287-2531

• eISSN

  2466-1856

• 수록기간

  1991~2026

• 십진분류

  KDC 512 DDC 610