Earticle

초록

영어

The purpose of this study was to examine the satisfaction level of adult patients with dental services provided by dental clinics in some regions in an effort to provide information on the improvement of dental environments and services. This is a field suryey involved 350adult patients treted in dental outpatient clinics in Jeon-Ra-Nam-Do between March 2012 and June 2012. 1. As for the characteristics of hospital use involving motivation of using particular dental institutions, the largest group(37.2%) decided to do that on their own. The most common type of treatment that they received was periodontal treatment(30.8%). 2. Regarding the level of dental service satisfaction, they gave the highest marks of 40.4 to the item "dental hygienists look neat and clean." They gave 3.72 to the item about general satisfaction with dentists, and there were significant differences according to marital status, academic background and occupation. They gave 3.72 to the item as to general satisfaction with dental hygienists, and the female patients gave significantly higher marks to that than the male patients. 3. Concerning general satisfaction with internal environments, they gave 3.86, and there were significant differences according to occupation only. In terms of general satisfaction with treatment process, they gave 3.72, and there were significant differences according to age and occupation. The patients who were in their 30s and who had the unspecified occupations were most satisfied(4.00). 4. As to general satisfaction with dental expenses, they gave 3.47, and there were significant differences according to age, academic background, occupation and income. The respondents who were aged between 30 and 40, who received college or higher education, who were government employees and who earned an income of three million won or more expressed the highest satisfaction. The findings of the study show that there were differences among dental patients in satisfaction level according to their general characteristics. Dental hospitals and clinics must try to improve their dental services in consideration of the differences of patients caused by their own characteristics.

목차

1. 서론
 2. 연구대상 및 방법
  2.1. 연구대상 및 기간
  2.2. 연구방법
  2.3. 분석방법
 3. 연구결과
  3.1. 연구대상자의 일반적 특성
  3.2. 연구대상자의 치과의료서비스 만족도
 4. 고찰
 5. 결론
 참고문헌
 ABSTRACT

키워드

저자

• 박인숙 [ In-Suk Park | 청암대학교 치위생과 ]
• 김수진 [ Su-Jin Kim | 전주비전대학교 치위생과 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  대한치과위생학회지 [The Journal of The Korean Academy of Dental Hygiene]

• 간기

  반년간

• pISSN

  1229-733X

• 수록기간

  1999~2017

• 십진분류

  KDC 515 DDC 617