Earticle

초록

영어

The purpose of this study is to evaluate how a user’s choice on providing organizations and provider influences user satisfaction. Moreover, it is to see if the users value importance of having a choice on two factors, and to see how having two factors affect user satisfaction. Data were based on the questionnaire disseminated to 371 service user of early intervention services for the children with ADHD provided as community designed social services in Daegu. The research findings show as follows. First, user’s choice of the provider was lower than the user’s choices on the providing organization. Also, the user considers the awareness of importance to choose the provider than to choose the providing organization. Second, the user’s choice of provider turns out to be an important factor that influences user’s satisfaction. The awareness off importance in choosing an organization and its provider influence satisfaction. Also, the user’s awareness of importance of their choice with specific providers moderates a factor that influences user satisfaction. The study findings show as follows. To increase users’ satisfaction, Retaining enough provider for user’s choice of providers, considering awareness of importance of user’s choice, and managing the qualities of service continuously increase users’ satisfaction.

목차

[Abstract]
 I. 서론
 II. 이론적 배경 및 선행연구고찰
  1. 사회서비스 선택과 이용만족도
  2. 사회서비스 선택 중요성 인식의 조절효과: 인지욕구이론
 III. 연구방법
  1. 연구대상과 자료수집
  2. 변수의 조작적 정의 및 측정
  3. 자료 분석방법
 IV. 연구결과
  1. 조사대상자 및 주요변수의 특성
  2. 서비스 이용만족도
  3. 서비스 제공기관과 제공자에 대한 선택 여부와 선택 기준
  4. 서비스 각 차원에 대한 선택의 중요성 인식
  5. 서비스 선택 여부와 선택의 중요성 인식이 이용만족도에 미치는 영향 분석
 V. 결론 및 제언
 참고문헌

키워드

저자

• 정은아 [ Jeong, Eun-a | 계명대학교 강사. ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  사회서비스연구 [Journal of the Korean Association for Social Service]

• 간기

  반년간

• pISSN

  2234-2516

• 수록기간

  2010~2020

• 십진분류

  KDC 338 DDC 362