Earticle

초록

영어

Despite the importance of knowledge complementarities (KC) to firm performance, very little is known about exactly what constitutes KC and how synergistic knowledge is created in KC. This research looks into the dimensionality of KC and how synergistic knowledge as an essential component of KC is generated in a process innovation (PI) project. We propose that KC consists of potential complementary knowledge, collaborative elaboration (CE) process, and synergistic knowledge. The model is investigated quantitatively, using a sample of 26 matched-pairs of client and consultant who participated in a PI project, and then qualitatively using interviews of a sub-sample of 7 matched-pairs of client and consultant. Data were collected in a longitudinal way at four different points during the four month project period. Results show that consultant’s learning about the client’s business occurs first and then client learning about IT capabilities follows through CE. With this enhanced clients’ knowledge about IT capabilities, clients play an initiative role in designing the To-Be business processes, while consultants play a supporting role by introducing best practices or making suggestions based on their experiences. Future research implications as well as practical implications are also discussed.

목차

Abstract
 Ⅰ. Introduction
 Ⅱ. Conceptual Background
  2.1 Potential Complementary Knowledge
  2.2 Quality of the Interaction Process: Collaborative Elaboration
  2.3 Synergistic Knowledge
 Ⅲ. Research Model
  3.1 Hypotheses
  3.2 Temporal Model of Knowledge Complementarities
 Ⅳ. Method
  4.1 Overview
  4.2 Research Site
  4.3 Data Collection and Measures
  4.4 Results
 V. Discussion and Limitations
 Ⅵ. Conclusion
 
 Appendix

키워드

저자

• Kyung Kyu Kim [ Graduate School of Information Yonsei University, Seoul, Korea ] Corresponding Author
• Ho Kyoung Shin [ Graduate School of Information Yonsei University, Seoul, Korea ]
• Young Il Kong [ Korea Information Society Development Institute ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  Asia Pacific Journal of Information Systems

• 간기

  계간

• pISSN

  2288-5404

• eISSN

  2288-6818

• 수록기간

  1990~2026

• 등재여부

  KCI 등재,SCOPUS

• 십진분류

  KDC 325 DDC 658