Earticle

초록

영어

The purpose of this research is on the identification of the effects of perceived interactivity formed by the electronic collaborative referral system on the organizational loyalty. Two channels through which the effects proceeded were investigated. One is the “system channel” which consists of “interactivity of the inter-organizational system → intention of using the system → organization loyalty” (hypothesis 1, 2), that is the channel which anticipates that a better understanding on the interactivity of the inter-organizational system makes the intention of the using the system strong, and this strong intention results the higher organization loyalty. The other is “organization channel” which consists of “interactivity of the inter-organizational system → perceived interactivity on the counterpart → perceived relation benefits with the counterpart → organization loyalty” (hypothesis 3, 4, 5). The channel means that as the perceived interactivity of users on the inter-organizational system becomes greater, the perceived interactivity with the counterpart is increasing. And this makes the users feel that more benefits can be obtained by the relationship with system providing organization, and finally makes the organization loyalty that is the intention to maintain the relationship greater. The corroborative evidence data confirm the two channels are obtained by questing on the electronic referral system of Samsung Medical Center to the doctors of the first and second collaborated hospitals or clinics, and by analyzing statistically. The verification result for the “system channel” showed that as the perception on the interactivity of inter-organizational system was increasing, the intention for consistent using increased(support hypothesis 1), and then the organization loyalty that is the relationship maintaining indication by using the referral system also increased(support hypothesis 2). And the confirmation result for the “organization channel” indicated that the perceptive interactivity on the counterpart increased as the understanding on the interactivity of inter-organizational system increased(support hypothesis 3), consecutively, with the intuitive relation benefits increase with the counterpart(support hypothesis 4) the organization loyalty means the intention to maintain the relationship was confirmed to increase(support hypothesis 5). These results demonstrate that when the perceived interactivity in using many systems at the collaboration between organizations is increasing, the positive image on the systems creates the consistent system using intention, and the positive image increases the wants for preserving the relationship with counter organization. In addition, the perceived interactivity of inter-organizational system users affects directly on the perceived interactivity of the counter organization, so the important role of inter-organizational system in promoting the interactivity between cooperative counterparts was recognized. And the perceived interactivity on the counter organization become greater, the influence on the perceived benefits from cooperation is positive. Therefore, the perceived interactivity by using inter-organizational system was confirmed as a prerequisite for the continuous relationship.

목차

Abstract
 Ⅰ. 서론
 Ⅱ. 이론연구
  2.1 조직간 정보시스템
  2.3 관계 혜택
  2.4 애호도
 Ⅲ. 연구가설 및 모형
 Ⅳ. 실증 연구
  4.1 구성개념의 정의 및 측정
  4.2 조사설계 및 자료수집
  4.3 측정의 신뢰성 및 타당성 검증
 Ⅴ. 결과분석 및 가설검증
 Ⅵ. 결론
  6.1 연구결과 요약 및 논의
  6.2 연구의 의의
  6.3 연구의 한계 및 향후 연구방향
 References

키워드

저자

• Bokyeon Choi [ 최복연 | Manager of International Health Service and Plastic Surgery Ward at Samsung Medical Center ]
• Dongtae Kim [ 김동태 | Associate Professor at School of Industrial Management, Koreatech ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  Asia Pacific Journal of Information Systems

• 간기

  계간

• pISSN

  2288-5404

• eISSN

  2288-6818

• 수록기간

  1990~2026

• 등재여부

  KCI 등재,SCOPUS

• 십진분류

  KDC 325 DDC 658