Earticle

초록

영어

This research evaluated counseling tasks performed by consumer counselors between Korea and Japan. Results of this research could be summarized as follows. First, not only female but also male counselors occupied counseling tasks in Korea, in Japan, all counselors were female, most of whom were married and older than in Korea. The average number of counselors in Korea was large than those in Japan, but income of counselors was higher in Japan. Average numbers of counseling were large, the level of perception on the significance of counseling tasks was lower in Korea, but degree of job satisfaction was higher in Korea than their Japanese counterparts. Second, evaluation scores of Korean counselors were higher than those in their Japanese counterparts in the light of objectiveness and fairness of counseling. On the other hand, the degree of job satisfaction among counselors and their perceptions on the significance of counseling tasks affected the evaluation scores. In contrast, both degree of job satisfaction and hours of job-training education generated those impacts. finally, Korean counselors highly evaluated their agencies'' counseling tasks than their Japanese counterparts. In sum, this study showed that the overall performance of consumer counseling tasks was more positive in Korea than in Japan.

목차

Abstract
 I. 서론
 II. 한국과 일본의 소비자상담
  1. 소비자상담 기관
  2. 한국과 일본의 소비자상담 업무 비교
 III. 연구방법
 IV. 연구결과 및 해석
  1. 조사대상 소비자상담사 및 업무 특성
  2. 소비자상담사의 업무수행 평가 차이 분석
  3. 소비자상담 업무수행 평가 영향요인 분석
  4. 소비자상담 기관 업무 평가 차이 분석
 V. 결론 및 제언
 참고문헌

키워드

저자

• 허경옥 [ Huh, Kyung Ok | 성신여자대학교 가족문화소비자학과 부교수, 대표저자, 연결저자(Corresponding Author) ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  가족자원경영과 정책(구 한국가족자원경영학회지) [Journal of Family Resource Management and Policy Review]

• 간기

  계간

• pISSN

  1738-0391

• eISSN

  2713-9662

• 수록기간

  1997~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 590 DDC 640