Earticle

초록

영어

This paper is presenting an idea of applying the Scrum framework in the IT service support domain. Scrum framework is mainly used with conjunction of other agile methods in software development domain, but almost, no reporting for its usage in the support of that software, except in few cases. Scrum framework can be applied at small, medium, and as well as large organizations, and companies. We expect that Scrum can change the IT service support from cost center into revenue and more value added center. We also expect that Scrum framework can change some companies’ profiles. The results achieved in a reallife example are prosperous and fruitful, as we will present in this paper a reported real-life example of applying the Scrum framework in the IT Service Support along with the results achieved. In the case study we present here in the previous work section the framework was applied in a horizontal fashion. We will propose a vertical way of the framework application, and another new idea of dynamic Sprint planning along some of the expected results. As this idea is newly applied to that domain, so the horizontal, the vertical framework application ways, or the dynamic sprint planning idea will need more experimenting, and documenting in order to reach a solid conclusions, and results. We will recommend some of the future work that need to be done in that domain, and scope in order to document

목차

Abstract
 I. INTRODUCTION
  A. IT service support
  B. Scrum
 II. SCRUM IN THE IT SERVICE SUPPORT DOMAIN
 III. PREVIOUS EXPERIENCE: APPLICATION OF SCRUM FRAMEWORK IN THE IT SERVICE SUPPORT DOMAIN
  A. Before applying Scrum
  B. After applying Scrum
 IV. OUR PROPOSED SOLUTION
  A. Vertical vs. Horizontal Scrum team formation
  B. Dynamic sprint planning
 V. EXPECTED RESULTS
 VI. DISCUSSION
 VII. CONCLUSION
 REFERENCES

키워드

저자

• Mohamed Shalaby [ Computer Science & Engineering dept. American University in Cairo, Cairo, Egypt ]
• Sherif El-Kassas [ Computer Science & Engineering dept. American University in Cairo, Cairo, Egypt ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  JoC [Journal of Convergence]

• 간기

  계간

• pISSN

  2093-7741

• eISSN

  2093-775X

• 수록기간

  2010~2015

• 십진분류

  KDC 004 DDC 004