Earticle

초록

영어

Purpose: The purpose of this study was to verify influencing factors on service quality provided by care helpers working for the elderly in long term care. Methods: The data were collected using self-reported questionnaire from 221 care helpers working in long-term care facility or home care service center. The data were analyzed using multiple regression with the SPSS/WIN 17.0 program. Results: There were significant differences in service quality depending on the health status, intimacy level, pleasure level, job education, and turnover intention. Factors influencing service quality were gender, intimacy level with elderly, type of working place and job satisfaction with R2 value of 17.3%. The most influencing factor was intimacy level (β=.249), followed by job satisfaction (β=.208), gender (β=.170), and type of working place (β=.146). Conclusion: The results of this study indicate that the effort to improve the service quality of care helper should be focused on helping intimacy building between the elderly and the care helper. Also, a more effective way to improve service quality would be intervening for care helpers providing institutional care.

목차

Abstract
 서론
  1. 연구의 필요성
  2. 연구목적
 연구방법
  1. 연구설계
  2. 연구대상 및 표집방법
  3. 연구도구
  4. 자료수집
  5. 자료분석
 연구결과
  1. 연구대상자의 개인특성에 따른 서비스 질의 차이
  2. 연구대상자의 직무특성에 따른 서비스 질의 차이
  3. 개인특성, 직무특성과 서비스 질의 상관관계
  4. 서비스 질에 미치는 영향요인
 논의
 결론 및 제언
 REFERENCES

키워드

저자

• 이여진 [ Yi, Yeo-Jin | 가천대학교 간호학과 부교수 ]
• 박광희 [ Park, Kwang-Hi | 가천대학교 간호학과 조교수 ] Corresponding author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  한국직업건강간호학회지 [Korean Journal of Occup ational Health Nursing]

• 간기

  계간

• pISSN

  2287-2531

• eISSN

  2466-1856

• 수록기간

  1991~2026

• 십진분류

  KDC 512 DDC 610