Earticle

초록

영어

The purpose of this study was to analyze the effects sports center employee emotional labor and job burnout had on emotional deviance. This research was executed through the questionnaire given to 329 subjects who were employees of sports center located in Busan, Ulsan and Gyeongnam. SPSS 18.0 program was utilized and following conclusions were drawn as a result of carrying out exploratory factor analysis. reliability analysis, multiple regression analysis. 1) Emotional labor that had an effect on the job burnout of the employees working at sport center was frequency of emotional expression and emotional dissonance. 2) Emotional labor that had an effect on the emotional deviance of the employees working at sport center was emotional dissonance. 3) Job burnout that had an effect on the emotional deviance of the employees working at sport center was depersonalization by the employees of sport center. 4) Emotional labor and job burnout that had an effect on the emotional deviance of the employees working at sport center were depersonalization by the employees of sport center.

목차

Ⅰ. 서론
  1. 연구의 필요성
  2. 연구문제
 Ⅱ. 연구방법
  1. 연구대상
  2. 조사도구
  3. 조사방법
  4. 자료처리 방법
 Ⅲ. 결과
  1. 감정노동, 직무소진, 감정일탈의 상관
  2. 감정노동이 직무소진에 미치는 영향
  3. 감정노동이 감정일탈에 미치는 영향
  4. 직무소진이 감정일탈에 미치는 영향
  5. 감정노동과 직무소진이 감정일탈에 미치는 영향
 Ⅳ. 논의
  1. 감정노동이 직무소진에 미치는 영향
  2. 감정노동과 직무소진이 감정일탈에 미치는 영향
 Ⅴ. 결론
 참고문헌
 ABSTRACT

키워드

저자

• 조현민 [ Cho, Hyun-Min | 부산외국어대학교 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  한국스포츠학회지 [The Korea Journal of Sport]

• 간기

  계간

• pISSN

  1738-3250

• 수록기간

  2003~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 692 DDC 796