This thesis introduced a model of diagnosing a company's quality management, and a process of achieving quality innovation based on the model. As for study methods, books and theses related to quality and process innovation were collected for investigation, a survey on internal employees to investigate major issues of quality and standard consciousness was conducted, and 5DP was discussed for balanced process analysis.
목차
Abstract 1. 서론 2. 본론 2.1 프로세스 혁신의 정의 2.2 프로세스 혁신의 방향 2.3 5DP 관점의 프로세스 분석 2.4 품질경영체제의 전략 수립 2.5 품질 및 표준의식 설문조사 분석 3. 결론 4. 참고문헌
키워드
Quality ManagementProcess InnovationQuality Management Diagnosis Model 5DP