A fundamental concepts of business environment changes and the importance of stakeholder's value creation is changing in the business. This study ISO9004: 2009 quality management system of Category 5: Strategy and Policy, Category 10: improvement, innovation and learning (Note) SBK target was to develop a model that is the company's sustained success. Three concepts of the new revision of ISO9004 "in response to environmental changes," "learning", "innovation" (Note) SBK applied to the project settings and talent establish long-term vision was to establish the process as the organization's learning content was TDR for the creation of exceptional and innovative programs were introduced. As a result, (Note) SBK three years of continuous business performance indicator has grown dramatically to more than 50% continued success is going to create business models. But 100 years to accomplish the vision, ISO9004 model needs to extends the entire category as a management system to achieve the optimization needed.
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Abstract 1. 서론 1.1 연구배경 및 목적 1.2 연구 범위 및 방법 2. 이론적 배경 2.1 ISO9004 란? 2.2 ISO9004 특징적 개념관련 범주5 및 범주 9 요약 2.3 경영 환경변화에 대한 대응 2.4 학습개념(프로세스확립) 2.5 혁신이란 3. 지속적 성공 품질경영시스템 원칙 3.1 ISO9004의 8대 원칙 4. 지속 성공 경영시스템 적용 및 검증 4.1 지속 성공 경영 시스템의 적용 회사 현황 4.2 ISO9004 환경변화 대응 적용 4.3 학습개념 적용 4.4 혁신개념적용 5. 결론 및 향후 연구과제 6. 참고문헌