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영국의 통신이용자 보호법제와 피해구제절차
The Legal System and Dispute Resolution for Communications Consumers in the U.K.
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- 발행기관
- 아주대학교 법학연구소 바로가기
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- 간행물
- 아주법학 바로가기
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- 통권
- 제3권 제2호 (2009.12)바로가기
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- 페이지
- pp.71-95
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- 저자
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- 언어
- 한국어(KOR)
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- URL
- https://www.earticle.net/Article/A171889
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6,300원
원문정보
초록
- 영어
- The term ‘communications consumer’ is more commonly used than ‘communications user’ in the U.K. Under the Communications Act of 2003, the word ‘consumer’ is referred to “domestic and small business customer” meaning a customer of communications provider who is neither—(a) himself a communications provider; nor (b) a person who is a customer in respect of an undertaking carried on by him for which more than ten individuals work. Ofcom explains that complaint means an expression of dissatisfaction made to a communications provider related to its products or services, or the complaints-handling process itself, where a response or resolution is explicitly or implicitly expected. Under the Act, Ofcom is an independent organization which regulates the UK’s broadcasting, telecommunications and wireless communications sectors. General condition 14.4, made by Ofcom, requires all communications providers to have a complaints handling code of practice. For example, BT(British Telecommunications) has code of practice for residential customers and small businesses including its code on how to make a complaint and its complaints handling procedure. However, if a communications consumer is still not happy after following the BT's procedure and he has received a deadlock letter or it has been eight weeks since his first complaint was made, he can refer his complaint to the Telecommunications Ombudsman, Otelo. As you may already know, Alternative Dispute Resolution is a well established and important mechanism for giving a consumer access to justice where recourse to the court system by the consumer may be impossible or impractical due to cost and resource restraints. Therefore, Otelo hears disputes from most of the fixed telecommunications industry and from two of the four major mobile operators including BT, and it is a good mechanism for dispute resolution in the U.K.
목차
I. 통신이용자 및 피해구제의 개념
II. 통신이용자 보호관련 법제
III. 통신 관련 규제기관
IV. 통신이용자 구제 절차
V. 맺음말
참고문헌
Abstract
키워드
통신이용자 통신사업자 Ofcom ADR Otelo communications consumer communications provider저자
간행물 정보
발행기관
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- 발행기관명
- 아주대학교 법학연구소 [Law Research Institute of Ajou University]
- 설립연도
- 2007
- 분야
- 사회과학>법학
- 소개
- 아주대학교 부설 법학연구소는 법의 이론과 시대적, 사회적 환경에 대응할 수 있는 법률제도를 연구함으로써 법학교육과 법률문화의 발전에 기여하고 법무상담 및 법률구조사업 등을 통하여 국민의 인권옹호에 이바지함을 목적으로 함.
간행물
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- 간행물명
- 아주법학 [Ajou Law Research]
- 간기
- 계간
- pISSN
- 1976-3115
- 수록기간
- 2007~2026
- 등재여부
- KCI 등재
- 십진분류
- KDC 360 DDC 340
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