Earticle

초록

영어

In this research, the survey was conducted by 469 patients who visited dental clinics in Daegu and Kyung-buk to investigate the relationship of between competence of dental hygienist and patients' satisfaction, revisit and recommendation intent. The results were as follow;
1. As for the competence of dental hygienists (perception, kindness, knowledge), the average was respectively perception 3.58, kindness 3.99, and knowledge 4.02. And patients' satisfaction was 4.02. Revisit and recommendation intent was 4.03 each.
2. As for the difference of general characteristics and hygienist's competence, what represented significant difference was as follows ; gender differed in kindness (p<.01), knowledge (p<.01), and age in perception (p<.05), knowledge (p<.001), kindness (p<.001), and marital status in kindness (p<.001), and job in kindness (p<.01), knowledge (p<.01), and visiting dental clinics in kindness (p<.05).
3. When it comes to the difference of general characteristics and patients' satisfaction, revisit, and recommendation intent, gender had a meaningful effect on patients' satisfaction<(p<.01), revisit and recommendation intent (p<.05); age and marital status on recommendation intent (p<.01, .05); job on revisit and recommendation intent (p<.01); the frequency of visiting dental clinics on patients‘ satisfaction and revisit intent (p<.01, p<.05); monthly income on revisit intent (p<.05).
4. Concerning patients' satisfaction, revisit and recommendation intent according to the competence of hygienists, the figure of those with above-average in perception, kindness, and knowledge reached significantly high compared to that of those with below-average (p<.001).
5. With regard to the correlation between the hygienist's competence and patients' satisfaction, revisit, recommendation intent and patients satisfaction is most related to the knowledge of the hygienist (61.2%), and revisit intent most to patients satisfaction (68.8%), and recommendation intent most to revisit intent (69.5%).
6. As a result of multiple regression analysis to investigate the factors having an effect on patients' satisfaction, revisit and recommendation intent, the factors having effects on patients' satisfaction are the knowledge, kindness, perception and the frequency of visiting dental clinics (R2=.421). What has effects on revisit and recommendation intent is the hygienist's knowledge, kindness, and perception (R2=.370, .401).
With above results, in order to enhance hygienist's competence, we need to clarify job identity, build up the specialty, have the public perceive the work of hygienists exactly, provide personality education to improve medical service and change the way of thinking positively.

목차

1. 서론
 2. 연구대상 및 방법
  2.1. 연구대상
  2.2. 연구도구
  2.3. 자료분석
 3. 연구결과
  3.1. 치과위생사의 역량과 환자만족도, 재방문 및 구전의도 평균
  3.2. 연구대상자의 일반적인 특성에 따른 치과 위생사의 역량
  3.3. 연구대상자의 일반적인 특성에 따른 환자 만족도, 재방문 및 구전의도
  3.4. 치과위생사의 역량에 따른 환자만족도, 재방문 및 구전의도
  3.5. 치과위생사의 역량과 환자만족도, 재방문 및 구전의도와의 관련성
  3.6. 환자만족도와 재방문 및 구전의도에 영향을 미치는 요인
 4. 고찰
 5. 결론
 참고문헌
 ABSTRACT

키워드

저자

• 김영선 [ Young-Sun Kim | 대구보건대학 치위생과 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  대한치과위생학회지 [The Journal of The Korean Academy of Dental Hygiene]

• 간기

  반년간

• pISSN

  1229-733X

• 수록기간

  1999~2017

• 십진분류

  KDC 515 DDC 617