Earticle

초록

영어

This study is to present effective ways of IT adoption as a new growth engine for vitalizing service industry. The paper identifies key success factors of IT adoption and analyzes empirically its’ impact on user satisfaction. Additional analysis of control effect by company sizes is conducted. For data sampling, among 1590 companies in IT systems, equipment, and software, 1570 companies participated and total 2,000 questionnaires were collected. In order to analyze main effect analysis and control effect, Structural Equation Modeling method was applied. The result show that there are significant effect between key success factors and user satisfaction. Based on the result, the paper suggests effective way of IT adoption according to company sizes.

목차

Abstract
 1. Introduction
 2. Theoretical Background
  2.1 Service Industry
  2.2 IT Success Factors in Service Industry
  2.3 Satisfaction of IT Usage
  2.4 Characterìstics of Servìce Industry Size
 3. Research Model and Variables
  3.1 Research Model
  3.2 Research Variables
 4. Data Collection and Analysis
  4.1 Data Collecting Method
  4.2 Empirical Validation of Structural Model
 5. Conclusion and Future Research
  5.1 Conclusion
  5.2 Future Research
 Reference

키워드

저자

• Jin Soo Kim [ Professor at School of Business, Chung-Ang University ] 1st author
• Hoe Gneung Ka [ Ph.D. Candidate at Graduate School of Business Administratìon, Chung-Ang University ]
• In Ho Hwang [ Ph.D. Candidate at Graduate School of Business Administratìon, Chung-Ang University ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  JITAM [Journal of Information Technology Applications and Management]

• 간기

  격월간

• pISSN

  1598-6284

• eISSN

  2508-1209

• 수록기간

  1999~2026

• 십진분류

  KDC 005 DDC 005