Earticle

초록

영어

F&B(food and beverage) in accommodation industry is a key service that determine the satisfaction of customers in tourism industry. As the importance of the management of quality gets increasingly highlighted in service industry, the innovation in the management of service quality and satisfaction in tourism industry is gaining high attention. In this research, we focused on the improvement and innovation of the management of procurement process for F&B service based on the smart use of information technology. A case and scenario analysis of the improvements in the management of procurement process is performed focusing on a medium-size accommodation business. Future opportunities and potential of further IT-based innovation is discussed.

목차

Abstract
 1. Introduction
 2. Tourism Industry of Korea
 3. Theoretical Background
 4. Background of the Case Study
  4.1 Serviced Residence
  4.2 Management Outsourcing and F&B Serviæ
  4.3 Case Site : Somerset Palaæ
  4.4 Residence Features, Amenities, Facilities, and Services
  4.5 Management Outsourcing of Somerset
  4.6 Nature of F&B
  4.7 Patterns of Breakfast Guest and vegetation
 5. The Evolution of F&B Management Practices
  5.1 Stage 1 : Manual Processing of F&B Procurement
  5.2 Stage 2 : Internet-basecl Procurement using ASP
 6. ASP-based e-Procurement in F&B Service
  6.1 e-Procurement Process
  6.2 Effects of Adopting e-Procurement Solution
  6.3 Future Scenario of F&B Procurement Stage 3
 7. Discussion and Conclusion
 Reference

키워드

저자

• Namjae Cho [ Professor, School of business, Hanyang University ] Corresponding Author
• Yeonkyoung Gu [ Researcher, School of business. Hanyang University ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  JITAM [Journal of Information Technology Applications and Management]

• 간기

  격월간

• pISSN

  1598-6284

• eISSN

  2508-1209

• 수록기간

  1999~2026

• 십진분류

  KDC 005 DDC 005