Earticle

초록

영어

This study applies the Analytic Hierarchy Process (AHP) to evaluate service quality of Third-Party Logistics (3PL) service providers. For this, we first conceptualize five dimensions of 3PL service quality (i.e. tangibles, reliability, responsiveness, assurance and empathy). We then apply the AHP method to determining the relative weights of five service quality dimensions and eventually selecting the best 3PL service provider. To implement this idea in practice, we conduct an empirical study on four companies providing 3PL services in Korea.

목차

Abstract
 1 Introduction
 2 Literature review
  2.1 Third-party logistics service quality
  2.2 Analytic hierarchy process
 3 Application of the AHP to 3PL service quality evaluation
  3.1 Structuring the AHP hierarchy
  3.2 Making the pairwise comparison matrix
  3.3 Calculating the priority weights
  3.4 Determining overall scores for each alternative
 4 Conclusions
 References

키워드

저자

• So, Soon-Hoo [ Callcenter Industry Research Center, Chonnam National University ]
• Cheong, Ki-Ju [ Department of Business Administration, Chonnam National University ]
• Kim, Jae-Jon [ Department of Business Administration, Chonnam National University ]
• Cho, Geon [ Department of Business Administration, Chonnam National University ]
• Ryu, Il [ School of Business Administration and Trade, Sunchon National University ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  한국정보기술응용학회 학술대회

• 간기

  부정기

• 수록기간

  2001~2011

• 십진분류

  KDC 005 DDC 005