Earticle

초록

영어

ASP (Application service provider) as a new type of information systems service has been popular recently and has taken a much attention of information systems professionals and researchers. One stream of the research on ASP performed by IS community dealt with utilization and benefits of ASP systems use. The other researchers argue the importance of ASP vendors’ capability to provide users with appropriate services. Kern, Lacity and Willcock [2002] summarized the components of core competency of service providers based on their extensive case studies on application service providers. Also, Levina and Ross [2003] developed a value delivery process of application service providers in their case study.
This study is developing propositions and an empirical model based on the theory of core competency from strategic management study. The dimension of core competency is composed of management competency, technical service competency and customer service competency. Each dimension is made up of competency items derived from previous studies and adapted by professionals in ASP industry. The validity of the dimensions and items in each dimension has been checked with factor analytic method for empirical test. The core competency dimensions are correlated with performance factors of application service providers including growth of revenue, asset and customer base.

목차

Abstract
 1. 연구 필요성 및 목적
 2. 핵심역량과 성과에 관한 연구
 3. ASP 서비스 공급사의 핵심역량 및 성과 차원 및 구성 항목
 4. 실증 분석
  4.1 설문 구성 방법 표본의 구성
  4.2 ASP사업자 일반 환경 및 기술적 (descriptive) 분석
  4.3 명제 1 검증 : 요인분석을 통한 ASP공급사의 핵심역량 차원 및 구성 항목 도출
  4.4 명제 2 분석 : ASP사업자의 핵심역량과 사업성과의 상호관계 분석
 5. 연구 결과, 한계, 향후 연구 방향
 참고문헌

키워드

저자

• 안준모 [ Joon M. An | 건국대학교 경영대학 경영정보 전공 부교수 ] 주저자
• 이진선 [ Jin Sun Lee | 디지털테크 정보전산팀 부장 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  JITAM [Journal of Information Technology Applications and Management]

• 간기

  격월간

• pISSN

  1598-6284

• eISSN

  2508-1209

• 수록기간

  1999~2026

• 십진분류

  KDC 005 DDC 005