Earticle

초록

영어

Purpose: This study tries to identify experience of verbal abuse, emotional response, and ways to deal with verbal abuse against nurses in hospitals. Methods: This study was a descriptive research and conducted from April to July 2011. One hundred and seventeen nurses with over one-year experience in general wards were selected and evaluated. The data were analyzed using descriptive analysis, independent t-tests, and one-way ANOVA. Results: The nurses’ experience rate of verbal abuse during the entire period of work in hospitals was 98.3%. The majority of the nurses were verbally abused by patients (70.9%), followed by patients' relatives (65.8%), physicians (61.5%), and coworkers (58.1%). Overall negative emotional response score of nurses after verbal abuse was 38.82 (±8.287). Ways to deal with verbal abuse were as follows: suppression was 74.4%, complaining of an injustice to close people, 67.5%, and ignoring, 43.6%. Conclusion: Nurses have significantly been exposed to verbal abuse while working in hospitals. Therefore, hospital managers and nurse managers are required to inform other staff and visitors in hospitals the real condition of verbal abuse against nurses and provide a safe work environment by developing the report and disposal system of verbal abuse.

목차

Abstract
 서론
  1. 연구의 필요성
  2. 연구목적
 연구방법
  1. 연구설계
  2. 연구대상 및 자료수집
  3. 연구도구
  4. 자료분석
 연구결과
  1. 연구대상자의 일반적 사항
  2. 연구대상자의 언어폭력 경험
  3. 연구대상자의 언어폭력 경험 후의 정서적 반응
  4. 연구대상자에게 언어폭력이 미치는 영향과 대처방안
 논의
 결론 및 제언
 REFERENCES

키워드

저자

• 조윤희 [ Cho, Yoon Hee | 을지대학교 간호대학 (성남) 전임강사 ]
• 홍유리 [ Hong, Yu-Ri | 을지대학교 간호대학 (성남) 교수 ]
• 이아미 [ Lee, A-Mi | 중앙대학교병원 간호사 ]
• 김미경 [ Kim, Mi-Kyoung | 을지대학교 간호대학 (성남) 교수 ]
• 이혜진 [ Lee, Hye-Jin | 을지대학교 간호대학 (성남) 교수 ]
• 한애경 [ Han, Ae Kyung | 성남중앙병원 간호사 ]
• 김은정 [ Kim, Eunjung | 을지대학교 간호대학 (성남) 전임강사 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  한국직업건강간호학회지 [Korean Journal of Occup ational Health Nursing]

• 간기

  계간

• pISSN

  2287-2531

• eISSN

  2466-1856

• 수록기간

  1991~2026

• 십진분류

  KDC 512 DDC 610